Refund & Return Policy

At FINPETMEDS, we want you to shop with confidence. If you experience an issue with your order, please review our Refund & Return Policy below. This policy explains when returns may be accepted, how refunds are handled, and what to do if your order arrives damaged, incorrect, or incomplete.

Return Eligibility

To be eligible for a return, items must meet all of the following conditions:

• The return request must be submitted within 30 days of delivery
• The item must be unused, unopened, and in its original packaging
• The item must be in resalable condition
• Proof of purchase or order number must be provided

Returns that do not meet these conditions may not be approved.

Non-Returnable Items

For safety, hygiene, and product integrity reasons, certain items are not eligible for return, including:

• Opened or used products
• Items with broken safety seals
• Perishable or consumable products where return is not appropriate
• Products marked as final sale or non-returnable
• Gift cards

We reserve the right to refuse returns that do not comply with this policy.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or incomplete, please contact us within 3 business days of delivery. To help us review the issue quickly, please include:

• Your order number
• A short description of the issue
• Clear photos of the item and packaging, if applicable

Once reviewed, we may offer a replacement, store credit, refund, or another appropriate resolution depending on the situation.

How to Request a Return

To request a return, please contact our customer support team before sending any item back. Returns sent without prior approval may not be accepted.

Please include the following in your message:

• Your full name
• Your order number
• The email address used for the order
• The item(s) you want to return
• The reason for the return request

If your return is approved, we will provide return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to one of the following:

• The wrong item was sent
• The item arrived damaged
• The item has a verified defect

Original shipping charges are non-refundable unless otherwise required by law or unless the return is due to our error.

Refunds

Once your approved return is received and inspected, we will notify you of the refund decision. If approved, the refund will be issued to your original payment method.

Please note:

• Refund processing times may vary depending on your payment provider
• Shipping charges are generally non-refundable
• We may reduce or deny refunds for returned items that are used, damaged, incomplete, or not in resalable condition

Exchanges

We do not guarantee direct exchanges. If you received a damaged or incorrect item, please contact us and we will review the best resolution. In many cases, the fastest option may be a replacement or a separate new order after the original issue is resolved.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We will do our best to help, but we cannot guarantee cancellation once an order has been submitted for processing or shipment.

If an order has already shipped, it may no longer be eligible for cancellation and will instead fall under this Refund & Return Policy.

Late or Missing Refunds

If you have not yet received your refund after being notified that it was processed, please:

• Check your bank account again
• Contact your credit card company or payment provider
• Allow additional processing time for the refund to post

If you still need assistance, please contact our support team.

Our Commitment

We are committed to handling return and refund requests fairly, professionally, and as quickly as possible. Our goal is to provide a smooth and dependable experience for every customer.

Contact Us

If you have any questions about this Refund & Return Policy, please contact us:

FINPETMEDS
Email: support@finpetmeds.com
Phone: (888) 555-0194

Warehouse Mailing Address:
FINPETMEDS Warehouse
1000 Industrial Park Rd
Cheyenne, WY 82001
United States