Shipping Policy

Thank you for shopping with FINPETMEDS. This Shipping Policy explains how we process, ship, and deliver orders placed through our website. Please review it carefully before placing an order.

Order Processing Time

Orders are typically processed within 1 to 3 business days after payment is successfully received and verified. Orders are processed Monday through Friday, excluding major holidays.

Please note that processing time is separate from shipping time. During periods of high order volume, promotions, holidays, severe weather, or carrier disruptions, processing may take longer than usual.

Shipping Locations

We currently ship within the United States only.

At this time, we do not offer international shipping.

Shipping Methods

We work with major shipping carriers to deliver orders safely and efficiently. Available shipping methods may vary depending on the destination, package size, and items ordered.

Shipping options available at checkout may include standard and expedited delivery methods when applicable.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed and shipped.

Standard Shipping: Typically 3 to 7 business days
Expedited Shipping: Delivery times vary based on the option selected at checkout

Delivery estimates are not guaranteed and may be affected by weather conditions, carrier delays, holidays, remote delivery areas, or other circumstances outside our control.

Shipping Confirmation and Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information, if available. Tracking updates are provided by the shipping carrier and may take time to appear after the label is created.

If you do not receive your shipping confirmation email, please check your spam or promotions folder before contacting us.

Shipping Rates

Shipping charges are calculated at checkout based on your order, delivery location, and selected shipping method, unless a free shipping promotion is active.

Any promotional shipping offer is subject to change or end without notice.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. Please review your shipping address carefully before submitting your order.

If an incorrect or incomplete address is provided and the order is returned, delayed, or misdelivered, FINPETMEDS is not responsible for carrier issues caused by the incorrect information provided by the customer.

If you notice an address error after placing your order, contact us as soon as possible. We will do our best to help, but we cannot guarantee changes once the order has entered processing or shipment.

Delayed Deliveries

While we do our best to ensure timely delivery, shipping delays may occur for reasons outside our control. These may include:

Carrier service interruptions
Weather events
Holidays or peak shipping periods
Remote delivery locations
Operational or transportation issues

FINPETMEDS is not liable for shipping delays caused by the carrier or circumstances beyond our control, but we will do our best to assist you if an issue arises.

Lost, Missing, or Stolen Packages

If your tracking information shows that your package was delivered but you have not received it, please first check around your property, with neighbors, and with your local carrier office.

If the package still cannot be found, contact us and we will do our best to help you review the situation. However, FINPETMEDS is not responsible for packages lost or stolen after they are marked as delivered by the carrier.

Damaged Shipments

If your order arrives damaged, please contact us within 3 business days of delivery. To help us resolve the issue faster, please include:

Your order number
A description of the issue
Clear photos of the package and damaged item(s)

We review damage claims on a case-by-case basis and may offer a replacement, store credit, or another resolution when appropriate.

Split Shipments

In some cases, an order may ship in multiple packages depending on product availability, warehouse handling, or package size. If this happens, you may receive separate tracking numbers and your items may arrive on different days.

Order Issues and Shipping Support

If you experience a shipping issue or have questions about your order, please contact our support team. We are happy to help with tracking questions, delivery concerns, and shipping-related order support.

Contact Us

If you have any questions about this Shipping Policy, please contact us:

FINPETMEDS
Email: support@finpetmeds.com
Phone: (888) 555-0194

Warehouse Mailing Address:
FINPETMEDS Warehouse
1000 Industrial Park Rd
Cheyenne, WY 82001
United States