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Refund policy

Return & Refund Policy

At FINPETMEDS, we want you to shop with confidence. If there is an issue with your order, please review our policy below.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must:

  • Be unused
  • Be unopened
  • Be in its original packaging
  • Be in resalable condition
  • Include proof of purchase or order number

Non-returnable items

We do not accept returns for:

  • Opened or used products
  • Items with broken safety seals
  • Perishable or consumable products where return is not appropriate
  • Final sale items
  • Gift cards

Damaged, incorrect, or missing items

If your order arrives damaged, incorrect, or incomplete, contact us within 3 business days of delivery.

Please include:

  • Your order number
  • A short description of the issue
  • Clear photos of the item and packaging, if applicable

Once reviewed, we may offer a replacement, store credit, refund, or another appropriate resolution.

Return shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was sent
  • The item arrived damaged
  • The item has a verified defect

Original shipping charges are non-refundable unless the return is due to our error.

Refunds

Once your approved return is received and inspected, we will notify you of the refund decision.

If approved, your refund will be sent to your original payment method. Please note that processing times may vary depending on your payment provider.

We may reduce or deny refunds for items that are used, damaged, incomplete, or not returned in resalable condition.

Exchanges

We do not guarantee direct exchanges. If you received a damaged or incorrect item, please contact us and we will review the best resolution.

Order cancellations

If you need to cancel an order, contact us as soon as possible. We will do our best to help, but we cannot guarantee cancellation once an order has entered processing or shipment.

Contact us

If you have any questions about returns or refunds, contact us at:

Email: support@finpetmeds.com
Phone: (888) 555-0194